Terms of Service
This English translation is provided for convenience. If it differs from the Italian version, the Italian version prevails, without affecting any mandatory rights you have as a consumer.
01The service
Vyloc is a zero-knowledge password manager available on iPhone, iPad, Mac, Apple Watch, Android and the web, with extensions for Safari and Chrome. The service is provided by a sole professional based at via Giuseppe Sciuti 112, 90144 Palermo, Italy, VAT no. 07131360823, under these terms.
02Account and Master Password
To use Vyloc you sign in with Apple or Google and choose a Master Password. We don't know it and can't reset it: if you forget it, your vault data can't be recovered.
03Subscription and payments
Vyloc Premium costs €4.99 a month, €24.99 every 6 months or €43.99 a year. You can subscribe from the app for iPhone, iPad or Mac, with a purchase handled by Apple, or from the Android app, with a purchase handled by Google Play: the price includes VAT, outside Italy the price shown by the store applies, and the seller is Apple or Google. Or from Vyloc web, with a payment in euros handled by Stripe: the price is final and VAT is not charged, because the service is provided under the Italian flat-rate scheme (regime forfettario, Article 1, paragraphs 54-89, Law 190/2014); if a tax were due in your country, it would already be included in the price. In all cases Premium works on all the devices linked to your account. Each account can have only one active subscription: if you already have one through one channel, you can't buy another through the others. The free trial lasts 14 days and is for new subscribers only: Apple grants it once per Apple ID; on Google Play and on the web it is available once per account and not to anyone who has already had a Vyloc subscription through another channel; on the web it requires a card. At the end of the trial the subscription starts automatically unless you cancel (for the App Store, at least 24 hours before); it then renews at the end of each period and the amount is charged at the start of the new period.
04Cancellation
You can cancel at any time. If you subscribed from the app for iPhone, iPad or Mac, in your Apple ID settings, under Subscriptions. If you subscribed from the Android app, in the Play Store, under Payments & subscriptions. If you subscribed on the web, in Vyloc web under Settings ▸ Subscription, which opens the Stripe portal: there you can also change plan, update your payment method and download receipts. If you cancel during the free trial you pay nothing. Premium access stays active until the end of the period already paid for; after that, the vault stays available to view, copy and export in read-only mode. If a renewal on the web fails, Stripe retries the charge for a few days and Premium stays active in the meantime; if the payment doesn't go through, the subscription ends. The same applies on Google Play, on Google's timing. If you delete your account, a subscription on the web or on Google Play is canceled immediately, with no refund for the current period; an App Store subscription doesn't cancel by itself and has to be canceled through Apple.
05Refunds and right of withdrawal
For subscriptions bought from the app for iPhone, iPad or Mac, App Store policies apply: refunds are requested from Apple, at reportaproblem.apple.com. For those bought from the Android app, Google Play policies apply: refunds are requested from Google through the Play Store order history; if Google can't grant one, write to us. For subscriptions bought on the web, if you are a consumer you can withdraw within 14 days of subscribing without giving a reason: with the free trial this period coincides with the trial, so you only need to cancel before it ends. In any case, if you ask us within 14 days of the first charge, we'll refund the full amount and close the subscription. Charges for later renewals are non-refundable, except for billing errors or where the law requires otherwise. You can request a refund from the site's Contact page or with a support ticket from Vyloc web; you'll receive it on the same payment method.
06Acceptable use
You agree not to use Vyloc for illegal activities, not to try to bypass its security measures and not to reverse engineer the service, except to the extent permitted by law.
07Liability
We do everything we can to keep the service available and secure, but we can't guarantee that it will be completely free of interruptions. To the extent permitted by law, our liability is limited to the amount paid in the last 12 months.
08Governing law
These terms are governed by Italian law. Your mandatory rights as a consumer are unaffected, including the right to go to the courts of your place of residence.