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Delete your Vyloc account

You can delete your account and the data linked to it at any time, without installing anything and even without your Master Password.

Delete my account

This opens Vyloc web: nothing is deleted until you sign in and confirm.

Before you start · Deletion can't be undone and we can't recover the vault either. If you want to keep anything, export a backup first from the settings of the app or of Vyloc web.

How to do it on the web

  1. Press “Delete my account” above and sign in with Apple or Google, the same method you use in the apps.
  2. In the window that opens, read what gets deleted and type DELETE.
  3. Confirm with Apple or Google: the account is deleted immediately.

How to do it in the apps

  • On phones and tablets: open Vyloc and choose Settings ▸ Delete account…
  • On Mac: choose Vyloc ▸ Settings… ▸ Account ▸ Delete account…
  • If you can't remember your Master Password: on the unlock screen choose “Forgot your Master Password?”.

What gets deleted

  • All the items in your encrypted vault: deleted from the server immediately.
  • Your Vyloc account with the email and name received from Apple or Google: deleted immediately, and the link with Apple is revoked.
  • The copy of the vault on your other devices: each one deletes it the next time it connects.
  • Support tickets: immediately if you delete from the web, by the following night at the latest if you delete from an app.
  • The devices registered for sign-in alerts and your choice not to receive news by email: by the following night at the latest.

What we keep

  • The payment data the law requires us to keep for invoicing: for 10 years, no longer linked to your account.
  • In anonymous form, the list of complimentary periods or suspensions decided by support.
  • Stripe keeps its own payment data for as long as the law requires; data on App Store and Google Play purchases stays with Apple and Google.

Subscriptions

  • A subscription bought on the web or on Google Play is canceled immediately, with no refund for the current period.
  • An App Store subscription doesn't cancel by itself: it's tied to your Apple ID, so cancel it first in your Apple ID settings, under Subscriptions.

Can't sign in?

Write to vyloc.app@icloud.com or use the contact form with your account's email address: we'll delete the account within 30 days, after checking that it's yours.